FAQ

CASHBACK

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How does it work?

Online shops pay a commission per sale to OBAXA for sending you to their site and OBAXA shares a large portion of that commission with you. The cashback you got for a purchase made through OBAXA will be credited to your "cashback" account.

Does my Obaxa membership cost anything?

No! We assure you that it is 100% free of charge, legitimate and there is absolutely no catch. Registration is free, not binding and can be cancelled at any time.

Is there a minimum age for becoming an Obaxa member?

Yes! You have to be at least 18 years old to register successfully.

When can I get my cashback paid out?

The cashback you got for your purchases made through OBAXA will be credited to your "cashback" account.

If the confirmed cashback amount is higher than 25€, please click on the payout button in order to request your confirmed cashback. Your confirmed cashback will be paid, without fees, by bank transfer to your bank account, entered in your obaxa account information.

Every purchase made through OBAXA needs to be validated by our partnershops and this may take up to 90 days (return period expiration).

How do I make sure I am earning Cashback?

Each time you go online shopping, remember first to log in to OBAXA to get your commission. Find the store you want via the categories or via the search bar and click to start shopping. It takes you to the store and you complete your purchase as you normally would.

The "Cart Problem"

We point out that if you buy from a shop, first log in to Obaxa.com and choose the shop. If you already have items from the shop in the cart before logging in to Obaxa, it may happen that this purchase will not be considered and you will receive no cash back.

Promo Codes

Only use Promo Codes that you received via email or voucher from our partnershops.

Unfortunately Promo Codes from coupon websites cannot be used because they are not tracked for obaxa.

I forgot to login to Obaxa first before I started shopping online. Can I still receive my Obaxa Cashback?

No, sorry. There is no way to trace your purchase procedure at a later point in time.

Where can I see my recently earned Cashback?

You can view the amount you got back in your account statistics cashback/open (within a few days). Every purchase made through OBAXA needs to be validated (cashback confirmed) by our partnershops and this may take up to 90 days (return period expiration).

What happens if I return something?

If you happen to return something, then the commission is taken back and you will not get cashback for the items returned.

Why has my cashback been tracked at a lower amount than I was expecting?

Firstly, please check that you haven't included VAT and delivery charges, as most retailers don't pay cashback for these. Also, some purchases do track at the wrong rate initially before updating automatically a little later on, when your purchase is confirmed by the retailer. Voucher & promo codes may involve a lower cashback amount!

Will Obaxa sell information about me or my purchase habits?

No, any personally identifying information that you submit to Obaxa remains secure and is never transmitted to any third party. For more detailed information, please review our Terms & Conditions.

Missing a sale?

If you are missing a sale, please send us an email

Is cashback paid on the full amount of my purchase?

Unless otherwise stated, cashback is only paid on the purchase price, excluding VAT, delivery and any charges made by the retailer for credit card payments etc.

MEMBERSHIP STATUS

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What is my membership status?

You can see your membership status in your cashback overview. It is, depending on your achieved savings (confirmed cashback), either "Classic", "Bronze", "Silver" or "Gold".

What are the different levels of membership?

Depending on the achieved savings, the following memberships are possible:

Minimum value of savingsMembership (rank)
-CLASSIC
from 100 €BRONZE
from 250 €SILVER
from 500 €GOLD

The assignment to a higher rank occurs automatically.

The higher the membership rank, the better the cashback rates. (see catalog)

Once an higher membership rank reached, you cannot be downgraded

PERSONAL SETTINGS

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How can I change my personal settings?

You can change it in your account settings

Language setting of my account?

You can choose between German, French and English in your account settings

Partnershops language settings?

Several shops are available in different languages, you can use this filter to select which shops should be shown in their chosen language. Here you can select multiple languages. For example, if you choose german as language, only shops in german language will be shown. You can select your favourite partnershops language settings here

Partnershops Delivery settings

Several shops do not deliver to any country. These settings help you to show only the stores delivering to your chosen countries. You can select your favourite partnershops delivery settings in your account settings

For Luxembourg: If a shop does not deliver Luxembourg, please refer to POST Luxembourg - PACK UP IMPORT or BPM.

Password forgotten?

Use the button "Forgot password" in the "sign in" area, you will receive an email with an one-time-login asking you to set and confirm your new password!

Newsletter

You can choose to get your newsletter, informing you about your account, recently added shops an promocodes, between a daily, weekly, biweekly or monthly report.

CASHBACK PAYOUT

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How can I get my cashback paid out?

If the confirmed cashback amount is higher than 25€, please click on the payout button in order to request your confirmed cashback. Your confirmed cashback will be paid, without fees, by bank transfer to your bank account, entered in your obaxa account information.

REFER A FRIEND

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How to refer a friend?

Obaxa introduces NETWORK MARKETING

Earn money by referring friends!

Your advantages:*

  • Every referred friend receives a free SILVER MEMBERSHIP upgrade
  • You get 10% from the cashback earned by referred friends (1. level)
  • You get 5% from the cashback earned by your downline (2. level)
  • You get 3% from the cashback earned by your downline (3. level)
*Referrer provisions are only paid if your cashback > 25€.
(Your referred friends won’t get less cashback; it’s just a bonus for you)